Activating Your Physical Weel Card

Has your physical card arrived?

Here's how to activate it.

Activating a physical Weel card in the Weel mobile app

In the app, tap the banner that says 'Activate your physical card'

If you haven't already done so, you can download the Weel app from the Apple or Google App store by searching for 'Weel', and selecting download

You're ready to make payments with your new physical card

Alternatively, go to the Manage your Card menu by clicking the cog icon on the top right hand corner

Select 'Activate physical card', where you'll be asked to input an 8 digit code

Your 8 digit code can be found on the sticker on the front of your physical card

Make sure you have set your 4 digit security pin

If you need to add or change your pin, select the cog in the right hand corner and tap 'Manage card PIN'

You're ready to make payments with your new physical card

Remember to always keep your card, and card details, safe.

Questions from new and existing cardholders.

How do I request or issue a physical card?

Only people with admin access will be able to initiate a request for a physical card to be issued. If you are a team member, you will need to ask an account administrator for a physical card to be issued.

What happens to my existing virtual card if I get issued a physical card?

As soon as your physical card has been issued, your virtual in-store card details will also change, and you will need to re-add your virtual card to your mobile wallet.

Where can I find my activation code?

When you receive your physical card, you can find the activation code on a sticker attached to the front of the card.